997 W SAN BERNARDINO ROAD
COVINA CA 91722
Thank you so much for shopping with us and supporting our brand. Please look at your confirmation emails for your invoice or the physical invoice in the package. If you would like to return an item you weren’t satisfied with or didn’t fit properly please ship your return to the above address.
********Please be aware that the items returned must have original tags, contain no stains, must be odor-less, and be in their original conditions. We will only accept returns if the item(s) is eligible to be resold. Clearance sale items are final sale. Items that are not in our clearance sale section and were purchased with a discount code are eligible to be returned.
Frequently Asked Questions Regarding Returns
What do I need to include in my return package?
Please include the invoice in your package or a small note stating;
- Name Used to Place order
- Order Number
- Items Returned
- Reason for Return
- Special Notes (if any)
This is my first time returning products, what does your company recommend?
Customers may return the items in the same package they received or any small package from the post office. Once the package is taped and packaged, we recommend shipping with USPS First Class Mail. This method is the most affordable and comes with a tracking number to prove the return shipment. You are welcomed to use other shipping services but they will vary in prices depending on the company and shipping method.
Do I have to pay the shipping fees to return the items or will you send me a return label?
Unfortunately we do not provide return labels, all shipping fees must be paid by the customer.
How long do I have to return my item(s)?
Please return the items within 2 weeks of the delivery date stated on the tracking information.
Do you hold items for returns?
No unfortunately due to excessive hold requests, we cannot hold a specific size for a return. We can’t guarantee that by the time your return reaches us, the size you desire will be available.
What will I receive for my return?
You will be receiving a store credit gift card that will be sent via email. We will add up the total spent on the items returned and include that amount in a store credit gift card. You will use this gift card to purchase your desired size exchange or any other exchange of your choice. We do not provide refunds for returns.
The image below displays where you will input your store credit gift card code at checkout.
Do I save my tracking number to prove that I returned my items?
Yes please do! Unfortunately packages do get lost sometimes but with your return tracking information we will know that you did in fact return a package.
Can I return an item(s) in store?
Yes of course! Come on down and we’ll process your exchange here.
Please email us to confirm that you will be processing an exchange in store if you are going to the Covina OOTDFASH Location.
There are no products at the location, however we can bring them to you if we are emailed in advance. There are dressing rooms to try on styles.
I’m missing an item/my item arrived damaged or with a defect!
Please email us firstname.lastname@example.org as soon as possible with images attached.
Please email if you have any further questions or concerns regarding anything. If you have not heard back from us regarding your return within a week of the shipping date, please email us so we can speed the process up for you.
* Items must be in their original condition in order to be returned.
*Sale Items are final sale (items purchased in the clearance sale section) Items that were purchased with discount code and were not in the clearance sale section are eligible to be returned.